Privacy Policy

For the purpose of this Privacy Policy, when we use the term “personal information” we mean information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device. For individuals who become a registered user of the Website or otherwise transact on the Website, this will include information such as email address, telephone number, home address, and zip code. Personal information may also include information you provide to us including: credit card information, your birthday, transaction history, home value, home location, company information, job title, and information about your traveling companions.

Other information we collect may include marketing information, including both offline and online information, such as:

• Behavioral or demographic attributes, when tied to personal information.
• Transactional data based on past purchase behavior, when tied to personal information.
• Data from marketing opt-in lists, consumer surveys, or publicly available information.
• Unique IDs such as a cookie placed on a computer, mobile or device IDs.
• Internet Protocol address (“IP address”) and information derived from IP address such as geographic location.
• Information about a device such as information contained in HTTP headers, browser or device type and version, operating system, and user-agent strings.
• Demographic information such as a consumer’s gender, age, and income range, when not tied to personal information.
• Behavioral data of consumers’ computer or device usage on websites or apps, such as advertisements clicked, websites and content areas, date and time of activities.
• The web search a consumer used to locate and navigate to a website.
• Latitude/Longitude data.

By Asking. We may collect some personal information from you by asking that you provide it to us. For instance, when you register on the Website, join Renjoy as a home owner, join Renjoy’s partner network or book travel online.

Cookies. Many sites use “cookies,” which are small text files that reside on your computer to identify you as a unique user. We may use cookies on the Website to, among other things, measure activity and personalize your experience. If you choose, you can set your browser to reject cookies or manually delete them, though you may have trouble accessing some pages and features.

Web Beacons. A web beacon is an electronic file on a web page that allows us to count and recognize users who have visited that page, and to measure the effectiveness of our communications.

Web Server Logs. Web server logs are records of activity created by the computer that delivers the webpages you request to your browser, and may record information such as your IP address and the cookies set on your browser.

Geo-Location Technologies. We may collect information about the location of your device if you provide your consent. You may request at any time that we do not collect information about your location by contacting us as described under “How We Communicate With You.”

Social Networking Sites. If you log in through shared sign-in services, you provide Renjoy with permission to access certain information about you from that social networking site.

Third Party Data Sources. We may receive marketing information from third parties, such as our vendors, commercial partners, data providers, and data partners.

Our primary purpose in collecting personal information from our visitors is to provide visitors with products, services, and information that we think may be of interest. For example, we use your personal information to:

• Complete or process transactions for you and send you confirmations and receipts.
• Fulfill booking requests you have made and assist in your travel planning.
• Provide you with information regarding your vacation rental home and its booking transactions or potential booking performance.
• Recognize you when you return to the Website.
• Tell you about updates to your account, products, and services.
• Answer questions and respond to your customer service requests.
• Monitor the usage and performance of the Website, and determine aggregate information and usage patterns.
• Make the Website easier to use, help diagnose problems, and enhance the Website for optimal user experience.

We may also use your personal information to advertise and market our products and services (and those of our partners) to you, to present targeted advertisements, and to analyze the effectiveness of our advertisements.

We may share information about you with third parties in certain circumstances, including with service providers who perform business functions on our behalf; with law enforcement and in response to legal process; as otherwise required or permitted by law; in connection with a business transition such as a merger or acquisition; with behavioral advertising partners; and with carefully selected partner companies whose products or services may interest you.

Blogs, Online Postings, and Testimonials. If you choose to submit comments, postings, or testimonials, that information may be available generally to the public and may be read, collected, and used by others who access it.

Renjoy has implemented physical, technological, and organizational safeguards designed to protect against the loss, misuse, or unauthorized access or disclosure of your personal information under our control. Please be aware that, despite our efforts, no security measures are perfect or impenetrable. You can help us by protecting and keeping your passwords safe, and by promptly notifying us if you suspect that your credit card, bank account, user name, or password is lost, stolen or used without permission.

Data Access and Portability. In some jurisdictions, applicable law may entitle you to request copies of your personal information held by us, in a structured, commonly used, and machine-readable format.

Data Retention and Erasure. We generally retain your personal information for as long as is necessary for the performance of our contracts with you, to fulfill your requests, and to comply with our legal obligations. If you no longer want us to use your information, you can request that we erase it. Note that we may retain certain information to comply with legal obligations, for legitimate business interests such as fraud prevention, and in backup systems for a limited period.

Withdrawing Consent. Where you have provided consent to processing, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.

Opting Out of Email. If you decide you do not want to receive commercial emails from us, you can opt out using the “unsubscribe” link at the bottom of every commercial email.

If you have any questions or concerns regarding this Privacy Policy, or if you would like to opt out or unsubscribe from our use of your personal information, you may reach us through our contact page (Attn: Privacy).

If we need, or are required, to contact you concerning any event that involves your personal information, we may do so by email, telephone, or mail.

Under the California Consumer Privacy Act (CCPA), California residents may request to know what specific pieces of personal information a business has collected and retained about them over the previous 12 months, receive a copy of their personal information, and/or delete their personal information.

We will not discriminate against you for exercising any of your CCPA rights. To exercise your access or deletion rights, please submit a verifiable consumer request through our contact page, or via postal mail at:

Renjoy — Attn: Legal Department, 25 S. Sierra Madre St., Colorado Springs, CO 80903

In order to process your request, you must verify your identity and request before action is taken. Renjoy has not sold personal information to third parties in the past 12 months. We do allow third parties to collect personal information through our Website and share personal information with third parties for the business purposes described in this Privacy Policy.

Shared Accounts. If you limit your privacy settings on an account you hold jointly with someone else, your privacy choices will apply to everyone on your account.

Children. We do not intentionally collect information from, and do not tailor any marketing efforts to, children under 18 years of age.

Other Websites. The Website, our emails, or our application may link to third parties’ websites. We are not responsible for the content or the privacy practices employed by third parties, and information collected by third parties is not governed by this Privacy Policy.

International Operations. Renjoy is based, and the Website is hosted, in the United States of America. If you provide personal information from outside the United States, please note it may be transferred to and processed in the United States, and by providing it you consent to such transfer and processing.